Help & Support



  • Maerua Mall - 10 South Centaurus Road (Next to Pathcare)
  • Hosea Kutako International Airport
  • Walvis Bay International Airport
  • Valid Passport/Valid Work Visa
  • Valid Work Contract
  • Latest Payslip

*If the latest payslip is not available, bank statement showing payment matching contract amount along with the contractual company name showing on bank statement will be allowable.
Current bank statement, showing payment matching contract amount along with the contractual company name showing on bank statement will be allowable.
Proof of additional funds from valid bank account not older than 30 days holding more than the salary amount.
  • Valid Passport/Valid Visiting Visa.
  • Proof of exchange is required when local currency is presented.
Proof of additional funds from a valid bank account not older than 30 days holding more than the salary amount.
  • Valid Passport/Valid Work Visa.
  • Company Registration documents registered in the Republic showing sender as a director of aforementioned company.
  • Company’s current bank statement, which reflects the amount that will be sent withdrawn from the account.
  • Valid Passport/Valid Work Visa
  • Valid Work Contract
  • Current Pay slip

*If the current payslip is not available, a current bank statement indicating the salary amount deposited with the confirmation of paying company.
  • Valid Passport/Valid Study Visa.
  • Documentation indicating that student is currently registered at the institution.
No, we only trade in foreign bank notes
  • Valid Passport or ID
  • Reference number
  • Senders full residential address
  • Senders full Name & Surname
  • Senders contact details
  • Valid Passport with Valid Visa or Entry Stamp
  • Reference number
  • Senders full residential address
  • Senders full Name & Surname
  • Senders contact details
  • USD (United States Dollar) *
  • EUR ( European currency)
  • GBP ( Great British Pound also known as Pound Sterling)
  • ZAR ( South African Rand)
  • BWP ( Botswana Pula) **
  • CHF ( Swiss Francs)
  • JPY ( Japanese Yen)
  • AUD ( Australian Dollar)
  • DKK ( Danish Kroner)
  • CAD ( Canadian Dollar)
  • NOK ( Norwegian Kroner)
  • SEK ( Swedish Kroner)

* We accept the latest series that is in circulation, from Year 1996 and upwards
** We can only accept latest series that is in circulation, from Year 2013 and upwards
  • Kindly visit the nearest branch, information cannot be provided telephonically.
  • It is a requirement that you visit a branch closest to you. Alternatively, you can register on our website upon approval to have your transaction processed electronically.
Yes, but not to any citizen forming part of the Common Monetary Area (CMA).*
* CMA -South Africa, Namibia, Swaziland, and Lesotho
No, no interest is charged, however money NOT collected within 90 days is returned to sender for collection at location from where funds are sent.

Order forex online

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Step1

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What currency would you like to exchange to? Major currencies are available for collection.

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Toll free Contact Centre: 081 9400 (toll free)

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